All Orders: Orders for standard / in-stock items will ship within 24 to 48 hours after being processed. Orders received before 3pm EST will be processed same day, orders received after 3PM (EST) will have a "next business day" processing start time. Clip Strip Corp. may fulfill an order by shipping from multiple warehouse locations, depending on the products ordered. If an order needs to ship "same day", please call us and we will do our very best to accommodate.
Phone Orders: Our toll free number is 1-800-425-4778 (1-800-4-CLIP-STRIP). An original purchase order or letter of confirmation must follow all phone orders. In order to avoid duplicate orders, please mark your confirmation "Do Not Duplicate". Our friendly staff is available to take your order or answer any questions you may have Monday through Friday from 8:30 AM until 5:30 PM EST.
Faxed Orders: Our fax number is 201-342-1438. Faxing an order assures prompt, fast turnaround service. Faxed orders can be sent 24 hours a day. To confirm receipt of your fax, please call our toll free number the next business day. You can use our order form here.
Mail Orders: Send your orders to: Clip Strip Corp., 241 Main Street, 5th Floor, Hackensack, NJ 07601.
Online Orders: Please visit our web site at https://www.clipstrip.com to place your online orders. You will receive the same efficient and prompt service.
Email Orders: You can place your orders via Email at the following address: email@example.com.
Phone/ALL Offline Orders "Smaller Order" Fee: Due to the high cost of producing smaller orders via phone or other offline methods, our policy for all phone or offline orders under $100.00 has a Phone order charge of $10.00 for domestic orders and $25.00 for international orders. Phone "Smaller Orders” are accepted only on a pre-paid basis, by credit card, cashier’s check or money order. Returns of orders under $100.00 cannot be accepted.
Out of Stock & Back-Orders: Despite our best efforts, Clip Strip may not always have sufficient stock on an item to fill your order. If that is the case, we will contact you (via email, phone or both) and inform you of how many units are available for immediate shipment, and approximately how long it would take to ship the remainder. You must then let us know whether you would prefer to accept an initial, partial shipment, with the backorder to follow as soon as the goods are available or wait until we can ship the order complete. We will not process the order until we receive a response. Please keep in mind that depending on circumstances, higher shipping costs may be incurred on split order shipments.
Cancellation: If there is a problem with your order, please contact our Customer Support
Department immediately. Notice of order cancellations must be made in writing.
Cancellation of non-custom orders shall be subject to a Cancellation Charge
equal to 25% of the Order Value, or the value of material and work performed on
the cancelled product at the time of cancellation, whichever is greater, plus
other reasonable expenses and overhead associated with the commitments or
preparations to produce such order. Custom orders are non-cancellable.
Over Run/Under Run: Clip Strip Corp. has the right to
fulfill the order for non-stocking products with a final quantity of 5% above
or below the ordered quantities.
Delivery - Force Majeure: Clip Strip Corp. shall make a good faith effort to complete delivery of the products as indicated by Customer in writing. However, Clip Strip Corp. shall be relieved of its obligations and liabilities in respect of any present or future failure or delay of delivery as long as such fulfillment is prevented by causes beyond its control including but not limited to acts of God, fire, flood, wind, war, strikes, labor difficulties, accidents, inability to obtain materials, delays of carriers, contractors or suppliers, government regulations or laws, or failure of third parties products where applicable.
Clearance Center Items: Sale of all items in this category are final. Returns will not be accepted. All the products have been reviewed, found to be of good quality and suitable for their intended purpose. If you wish, you may request a free sample prior to placing your order.
Payment Terms: Our terms are Net 30 days upon credit approval. Invoices past 30 days are subject to a finance charge of 1.5% per month (annual percentage rate 18%). We accept Visa, MasterCard, American Express, Discover and Wire Transfer. All international orders must be prepaid via credit card or wire transfer. Returned checks are subject to a $50.00 returned check fee. Credit card orders are subject to two charges, one for merchandise at time of order and another for shipping charges at time of shipment. A 40% deposit is required for all custom jobs. A $40,00 fee will be charged for receiving payment via wire transfer.
Storage Fees: Clip Strip Corp. accepts orders with the understanding that all products ordered will ship on or before the delivery date(s) set forth in the Quote, Purchase Order, or Order Form and agreed to by Customer and Clip Strip Corp. (the “Original Delivery Date”). Any delay in shipment date requested by Customer exceeding thirty (30)days beyond the Original Delivery Date will be subject to the following fees (collectively, the “Storage Fees”): If products are held by Clip Strip Corp. a storage fee of $20.00 per pallet will be charged for the first month. Thereafter, a storage fee of $12.00 per month shall be charged. For delays exceeding ninety (90) days beyond the Original Delivery Date, Clip Strip Corp. may, upon ten (10) days’ notice to Customer, require the removal of all products stored beyond the Original Delivery Date. Such products must be removed within thirty (30) days of Clip Strip Corp.'s notice to Customer. Clip Strip Corp. will continue to charge Storage Fees for all months between notice to Customer and removal of products.
Freight Terms: All orders are shipped F.O.B. our Factory. Freight charges are pre-paid and added to the invoice accordingly. Handling charges are included in the shipping cost.
Drop Shipments: A drop shipment charge of $9.50 per location will be added to all orders shipping to more than 2 locations.
Shipping & Handling: We charge a $2.00 per box handling fee on all domestic orders and $3.00 per box for international shipments. For truck shipments, we charge a $25.00 per skid handling fee. The customer will be responsible for any and all costs arising from incorrect and/or incomplete shipping account or destination information. These costs include, but are not limited to charges for erroneous deliveries, invalid customer provided shipping account numbers, storage fees and any other extra or additional costs or expenses.
Claims: Once the merchandise is tendered to the carrier it becomes the property of the recipient and the recipient assumes all risk for lost or damaged product. Please check shipments carefully and sign for the proper amount of cartons or pallets. Any damaged cartons must be recorded on the bill of lading and a claim made directly to the carrier. Customer must inspect all shipments within 10 days of receipt. Failure to notify us of defects or shortages within 10 days of receipt shall constitute acceptance of shipment.
Return Policy: Returns are accepted on stock items only within 30 days of shipment. All returns must be pre-approved by CSC and require a return authorization number. Returns must be shipped freight prepaid in the original, unopened cartons clearly marked with the return authorization number provided. Unauthorized returns will not be accepted and no credit will be issued. All returned merchandise is subject to a 25% restocking fee which will be deducted from any credit issued. Customer is responsible for all freight charges incurred from original shipment. Returns will not be accepted on custom orders, small orders, clearance items, special projects, non-stock items, special packed and kitting orders.
Back-Order Policy: Due to the nature of the supply and demand of our inventory, and by additionally offering custom cut-to-size material and made to order assemblies, our website does not always specify if an item is on backorder, is in some sort of production delay, or has recently ran out of stock. Although we make every attempt to notify our customers of backorders as soon as possible, sometimes it can take a couple days to find out that an item is out of stock or not available in the requested size. If we are out of an item at the time of order, we may either backorder items that are out of stock and ship any remaining items immediately, or if we expect availability of the backordered item within approximately two (2) weeks, then we typically try to ship your entire order together upon receipt of the backordered item. No additional shipping will be charged for shipping backordered items separately. Please let us know if you have specific backorder accommodations or if you need to cancel the backordered items to receive a refund at any time prior to the order being shipped.
New Accounts: To establish credit, please fill out & sign our credit application in order to provide us with the following information: 1 bank reference and 3 current trade references. We require contact name, phone and email addresses of all references supplied, as well as the name, address, account number and contact for your bank. References are promptly processed. Please allow on average from minimum 1 to possibly 4 weeks or more for processing, it all depends upon the response time of your references. Customers applying for credit acknowledge and agree to all published terms and conditions of CSC and agree to proper payment in consideration of extended credit. Credit can only be established when an order is valued at $500.00 minimum before shipping, handling and sales tax.
Custom Orders: Custom orders are subject to minimum quantity requirements. A 40% deposit is required with a written purchase order for all custom orders (even if you have open terms). All custom orders are not returnable or refundable.
Samples: Most samples are shipped free of charge, in reasonable quantities and dollar amounts, and are usually shipped within 24-72 business hours, Monday through Friday. Sample Requests received after 2PM (Eastern Standard Time) will have a "next business day" processing start time. If you need the samples faster please call us and we will do our very best to accommodate. Sample orders are shipped via standard US Postal Service, in the USA and Canada. Requests for express or expedited shipping of sample orders, or international sample orders must be pre-requested and prepaid by the customer or shipped collect on their shipper's account. Standard USPS delivery times are not guaranteed and can vary from as little as 1 day to 7 days plus, based on multiple factors. Clip Strip Corp. reserves the right to limit quantities or dollar values of free products. Please keep in mind, "Free" samples are not available for every product in our offering.
Bagging and Fulfillment Charges: Please call for pricing.
Liability: Purchaser must determine if Clip Strip Corp. products are suitable for the use the purchaser intends. Clip Strip Corp. does not accept responsibility for improper use or application of its products. No warranty is made or implied by Clip Strip Corp. Purchaser or user assumes all risk and liability in connection with the use of Clip Strip Corp. products and any loss or damage resulting out of their use.
Email Policy: By providing an email address, requesting free samples, or ordering products from Clip Strip Corp. you are granting permission for Clip Strip Corp. to add your email address to our in-house newsletter list, which may result in periodic notices of special offerings, discounts and other company information. Clip Strip Corp. does not share our customer data/information, including email addresses, with any third party organizations.
Please Note: We are not responsible for typesetting, printing or omission errors, in this catalog or on our websites. Clip Strip® is a registered trademark of Clip Strip Corp. Use of the Clip Strip® term to describe competitive strip merchandisers constitutes an infringement of our trademark and patent rights. We strive to maintain our everyday low pricing as shown in this catalog and/or on our websites; however, we do reserve the right to change prices without prior notice. CSC does not endorse any merchandise or signage shown with our products.