Date added: 09/16/2016 Over Deliver to Make Your Retail Customers Feel Amazed
While there are 7 billion people on the planet, no one wants to feel ignored. We all want to feel special. We want other people to treat us well and not as part of the crowd. This is more so when it comes to the business sector.
It's your duty to make your clients feel valued. This way they will recommend the products and services you offer to their friends, family members and work colleagues, and this will definitely increase your profit.
There are several ways you can make your customer feel like a king and thus increase your bottom line.
Listening to your customers is the biggest tool every entrepreneur can use to keep his/her customers happy. It goes without saying that you will be able to understand their needs and improve on your product.
In life, and more so in business, you have to listen more than you talk. Your feedback is not important.
Furthermore, you learn what your customers want, what your product is missing, and which of your employees is making it difficult for the customers to love your products and services. Essentially, you learn more about what you would do to make your customer feel more appreciated.
Your customers also get to feel as your equals, and they know their opinion will matter to you.
2. Be Honest and Transparent
One thing everybody hates are lies and unrealistic excuses. If you wouldn’t like to be treated that way by a company you are getting goods and services from, don’t treat your customers in that way either.
Be honest. If you're not offering certain products, let them know and avoid keeping them waiting. Don’t force them to buy items they aren't interested in. If a product you sold them had defects and they bring it back, assist them and correct any mistakes or misunderstanding. If you have a return policy make sure it is spelled out 100% accurately on your store sign holders.
Customers are more likely to forgive when they get assistance.
3. Be a Professional
Sometimes a customer will come to you with an accusation that is clearly false. The need for you to be defensive will be real, and you may want to say things you shouldn’t. Your customers should always come first. As they say - customers are always right.